The financial regulator will look
into claims that price comparison
websites lead people into buying the
wrong insurance.
The Financial Services
Authority (FSA)
will respond to calls from the
British Insurance Brokers
Association (Biba) to overhaul the
regulations regarding price
comparison sites.
Biba argues that many price
comparison sites are effectively
giving financial advice when they
tell consumers which are the
cheapest car, home and other types
of insurance policies.
There is a risk, Biba says, that
insufficient emphasis is placed on
policy features, which means
consumers may buy the wrong policy
simply because it is the cheapest.
There are also concerns that some
price comparison tools base their
prices on a number of assumption
about the applicant, and that this
can lead to customers being quoted a
price that is not what they end up
paying.
Eric Galbraith, chief executive of
Biba, said: 'There are still too
many people logging on and making a
decision solely based on the price
of a policy, rather than the
protections it offers them and
potentially buying an inappropriate
policy.
'The current FSA rules were written
prior to the growth in aggregator
sites. I believe the regulator
should now look again at developing
more appropriate regulations, to
ensure that consumers are being
afforded suitable protections.'
The FSA previously looked at the
issue of price comparison sites in
2005. At the time it decided that no
change in the rules was necessary.
However, it confirmed that it would
reassess the arguments for further
regulation in light of the Biba
claims.
Debra Williams, managing director of
price comparison service
Confused.com, said: 'We support
Biba's views that FSA rules are not
appropriate, because they were
finalised prior to the development
of price comparison websites. The
research into price comparison
websites commissioned by Biba, found
that 93% of consumers expect
insurance comparison websites to be
regulated in the same way as
insurance intermediaries – a view
which has long been championed by
Confused.com, to the extent that we
have voluntarily invited the FSA to
regulate our activities.'
More recent
articles from this section
|
|
|
|
|
|